pokenic: Deposits, Withdrawals and Account Banking

Requesting a Payout From Your Balance

When you are ready to move funds out, head to the cashier and select the withdrawal tab. We route payouts through the same local rails — GrabPay, Touch 'n Go eWallet, Boost and DuitNow are all available as receiving methods. Your account must have completed identity verification before a withdrawal request is processed; this is a standard account security step, not an

obstacle. Enter the amount you want to withdraw, confirm the destination wallet or bank account details are correct, and submit. We review each request; payout timing depends on the method you choose and when verification is complete on our side.

Open the withdrawal tab in your cashier — Log in, go to the cashier, and switch to the withdrawal section. Your available balance and any applicable conditions are displayed before you proceed.
Select your payout method — Choose GrabPay, Touch 'n Go eWallet, Boost or DuitNow. Make sure the account or wallet number you enter matches the one registered to you.
Enter the amount and submit — Input the RM amount you want to receive, review the summary screen, then confirm. You will get a reference number once the request is queued.
Wait for verification and release — Our team checks the request against your verified account. Once cleared, funds are sent to your chosen wallet or bank account.

Verifying Your pokenic Account

Account verification is how we make sure your balance stays yours. Without it, withdrawal requests cannot be released — a precaution that protects you as much as it does us. The process involves submitting a copy of your MyKad or passport and a document that confirms your address, such as a recent utility bill or bank statement. Upload these through the verification

section in your account settings. Our team reviews submissions and updates your account status. Completing verification early means there is no hold-up when you decide to withdraw.

Go to account verification in your settings — Find the verification section under your account profile. It shows you exactly which documents are still required and which have already been accepted.
Upload your identity document — A clear photo or scan of your MyKad front and back, or your passport photo page, is the primary requirement. File size limits are shown on the upload screen.
Upload an address confirmation document — A recent utility bill, Maybank2u statement or any official document showing your name and Malaysian address works here. It must be dated within the past three months.
Wait for review and confirmation — Our team checks your submission and updates your account status. You will see the verified badge on your profile once it is approved.

Putting Money Into Your pokenic Account

Open your account dashboard, head to the cashier, and your deposit options are right there. Touch 'n Go eWallet, Boost and GrabPay are listed alongside FPX bank transfers via Maybank2u and CIMB Clicks. Pick your method, enter the amount in ringgit, confirm in your wallet app with your PIN, and the balance reflects in your pokenic account once the payment clears. We

do not add handling fees on our end — any charges shown are from the payment provider itself. Players in Kuantan and across Malaysia use the same cashier flow on mobile or browser.

Log in and open the cashier — From your account home, tap the cashier icon — it is visible on both mobile browser and desktop without needing to navigate deep into settings.
Choose your local wallet or bank — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. The screen updates to show the account details or redirect for that method.
Enter the amount and confirm — Type the RM amount, then approve the transaction inside your wallet app using your PIN or biometric. Do not close the browser tab until the confirmation page loads.
Balance updates in your account — Once the payment clears on the provider side, your pokenic balance updates. Check the transaction history tab if you want a record of the deposit.

LOCAL PAYMENT METHODS

Payment Options Available on pokenic

We have connected pokenic to the payment rails Malaysians already use every day. Whether you top up with a mobile wallet or prefer online banking through your own bank, the cashier covers the main options. All amounts are in ringgit. Payment availability may vary depending on your region and whether local law permits use of the platform.

Touch 'n Go eWallet Deposit directly from your TNG eWallet app. Widely used across Malaysia for everyday payments — the same wallet works here.

Boost Link your Boost wallet for quick deposits. Confirm with your Boost PIN inside the app and the funds move to your pokenic balance.

GrabPay Use your GrabPay credits to fund your account or receive withdrawals. Works on both the Grab app and the GrabPay card where supported.

DuitNow Send funds via DuitNow transfer using your registered mobile number or IC number as the DuitNow ID tied to your pokenic account.

FPX Online banking via FPX connects Maybank2u, CIMB Clicks and other major Malaysian banks directly to the cashier for instant bank transfers.

Common Questions About pokenic Banking

These are the banking questions we hear most from accounts in Malaysia. If something is not covered here, reach out through the live chat in your account dashboard.

Touch 'n Go eWallet, Boost and GrabPay are all available in the pokenic cashier, alongside DuitNow and FPX bank transfers for Maybank2u and CIMB Clicks users.

Minimum deposit amounts are shown in the cashier at the time you select your payment method. We do not publish a fixed figure here as it can vary by payment rail.

Most holds are linked to pending account verification. Check the verification section in your profile settings; once your documents are approved, the withdrawal request moves forward.

Yes. Identity verification must be complete before any withdrawal is released. Upload your MyKad and a recent address document through the account settings verification tab.

Keep your transaction reference number from the wallet app and contact us via live chat. Share the reference and our team will trace the payment on our end.

In most cases, withdrawals should go back to the same method you deposited with. Contact live chat support if your circumstances require a different arrangement.

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