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Terms Conditions That Apply to Your pokenic Account

These terms set out what we expect from you and what you can expect from us — covering account access, payment conduct, and how we handle your activity on pokenic.

Account ownership & accessPayment conduct — Touch 'n Go eWallet, Boost, GrabPayAccount suspension & terminationDispute resolutionUpdates & amendments

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ACCOUNT & DATA HANDLING

How We Handle Your Account Under These Terms

Your account data — login credentials, linked payment methods like Touch 'n Go eWallet or GrabPay, and transaction history — is held securely and used only for account operation, verification and dispute resolution. We do not share your personal details with third parties outside of mandatory compliance checks. You can request a summary of the data we hold on your account at any time by contacting support through live chat or email.

Payment Data Retention

Transaction records tied to Touch 'n Go eWallet, Boost and GrabPay deposits are retained for account verification and dispute purposes. You can request a copy through live chat.

Account Security Practice

We use session tokens and OTP-based login verification. If unusual access is detected on your account, we may lock it pending a quick identity confirmation — not as a penalty, but as standard protection.

Cookie & Session Data

Cookies are used to maintain your session across browser and mobile access. You can manage cookie preferences in your device settings, though some account functions require session cookies to work.

Requesting Changes or Corrections

If your account details are incorrect — name, payment method, contact info — contact support with proof of the correct information. We review and action correction requests in writing.

What These Terms Cover and How They Apply

pokenic Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating and using a pokenic account, you agree to the terms set out on this page. These terms govern how your account is opened, verified, funded and used — including deposits made through Touch 'n Go eWallet, Boost, and GrabPay, as well as any withdrawals

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processed back to those same wallets. You must be the sole owner of any payment method you link to your account; we do not accept third-party wallet transfers. We reserve the right to request identity documents at any stage of the account lifecycle — this is
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standard verification practice, not a penalty. Accounts found to be duplicates, or used in ways that circumvent these terms, may be restricted or closed without prior notice. Pokenic may update these terms at any time; continued use of the account after a published change means you
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accept the revised version. If a section of these terms is found to be unenforceable, the remaining sections stay in full effect. Access to pokenic and eligibility to hold an account depends on local law and is available only where permitted in your jurisdiction. Players in
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Kuantan and other Malaysian regions are subject to the same account terms and verification requirements as all other account holders.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you believe your account has been actioned in error, reach out through one of the channels below. We aim to acknowledge account-related queries and give you a clear next step — whether that means walking through a verification step, reviewing a payment dispute, or escalating a formal complaint.

Live Chat Start a live chat session directly from your account dashboard. For terms-related queries, have your account ID ready so we can pull up your record quickly.

Email Support Send a written query to our support address for formal complaints or document requests. We respond in writing so you have a record of every exchange.

Account Help Centre The Help Centre inside your account covers common terms questions — account limits, payment rules, and how to submit a formal dispute for review.

Questions We Get About These Terms

These are the terms questions we hear most often from account holders. If yours isn't covered here, live chat or email support will give you a direct answer tied to your specific account situation.

Yes. Any deposit or withdrawal processed through Touch 'n Go eWallet, Boost, or GrabPay is covered by these terms. The payment method does not change your obligations or ours.

We publish updates to these terms on this page. Continuing to use your account after a change is posted means you accept the revised terms. We aim to flag significant changes clearly.

We will notify you of a suspension and the reason where we are permitted to do so. You can contact support via live chat or email to query the decision and submit any relevant information for review.

No. Only payment methods registered in your own name are accepted. Third-party wallet deposits breach these terms and may result in the transaction being reversed and your account reviewed.

Contact support through live chat or email and ask for an account data summary. We will confirm your identity and provide the information we hold in a format you can keep for your records.

Access and eligibility depend on local law and apply where permitted in your jurisdiction. For formal disputes, contact our support team in writing via email so there is a documented record of your complaint.

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